Privacy Policy

Privacy Policy

Effective Date: Jan 01, 2019

Creative Crest (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit www.creativecrest.com (“Website”) or engage with our services.

  1. Company Information

Creative Crest
16 Paschimi Marg
Vasant Vihar
New Delhi 110057
India
Email: response@creativecrest.com

For GDPR purposes, Creative Crest acts as the “Data Controller” of your personal data.

  1. Scope of This Policy

This Policy applies to:

• Visitors to our website
• Clients and prospective clients
• Individuals who contact us
• Users who make payments through our website

  1. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

A. Identity and Contact Data
• Full name
• Email address
• Phone number
• Company name
• Billing and postal address

B. Technical and Usage Data
• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Time spent on pages
• Referral source

C. Transaction and Payment Data
• Billing details
• Transaction amount
• Payment confirmation details

Note: We do not store full credit/debit card numbers. Payment information is processed securely by authorised third-party payment processors.

D. Communication Data
• Information provided via contact forms
• Email correspondence
• Service enquiries

  1. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent – where you have explicitly agreed
• Contractual necessity – to provide requested services
• Legal obligation – to comply with applicable laws
• Legitimate interests – to improve services, prevent fraud, or ensure website security

You may withdraw consent at any time by contacting response@creativecrest.com.

  1. How We Use Your Information

We use personal data to:

• Provide and manage our services
• Process payments and issue invoices
• Respond to enquiries
• Improve website functionality and performance
• Send service-related communications
• Send marketing communications (only with consent)
• Prevent fraud and maintain security
• Comply with legal obligations

  1. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies.

A. Types of Cookies We Use

Strictly Necessary Cookies
Required for website functionality and security.

Performance / Analytics Cookies
Help us understand how visitors interact with the website (e.g., Google Analytics).

Functional Cookies
Remember user preferences and enhance user experience.

Marketing Cookies
Used for advertising and tracking (only activated with user consent where required).

B. Cookie Consent

For users in the EEA/UK, non-essential cookies are deployed only after explicit consent via a cookie banner.

You can manage or withdraw cookie preferences at any time through your browser settings.

  1. Payment Processing

Payments made via our website are processed by secure third-party payment gateways compliant with applicable financial regulations and PCI-DSS standards.

We may share necessary personal data with:

• Payment processors
• Banking institutions
• Fraud prevention services

We do not store complete card details on our servers.

  1. Sharing of Personal Data

We do not sell personal data.

We may share data with:

• Website hosting providers
• IT and technical service providers
• Analytics providers
• Payment processors
• Legal and professional advisers
• Regulatory authorities where required by law

All third-party processors are contractually obligated to protect personal data.

  1. International Data Transfers

As we are based in India, your personal data may be processed in India or other jurisdictions.

Where personal data is transferred outside the EEA/UK, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Equivalent lawful transfer mechanisms

  1. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations
• Comply with legal and tax requirements
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

  1. Data Security

We implement appropriate technical and organisational security measures, including:

• SSL encryption
• Secure hosting infrastructure
• Access controls
• Regular system monitoring

However, no internet transmission can be guaranteed as 100% secure.

  1. Your Rights Under GDPR

If you are located in the EEA/UK, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“Right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, email: response@creativecrest.com

We will respond within the legally required timeframe (typically one month).

  1. Rights Under Indian Law

In accordance with the Digital Personal Data Protection Act, 2023 (India), you may:

• Access information about your personal data
• Request correction or erasure
• Withdraw consent
• Seek grievance redressal

Requests may be sent to response@creativecrest.com.

  1. Children’s Privacy

Our website and services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from minors.

  1. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated Effective Date.

  1. Contact Information

Creative Crest
16 Paschimi Marg
Vasant Vihar
New Delhi 110057
India
Email: response@creativecrest.com